Virtual Front Door or Brick Wall? Care Pathways in Healthcare

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If your patients take the time and effort to engage with you virtually but they run into a brick wall, your virtual front door isn’t a door at all. To invite patients in, care pathways need to be clearly visible to them, easy to navigate, and provide a clear, effective pathway to care.

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How Care Automation Can Ease the Pain Points in a Telehealth Platform

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Faced with competition for non-acute services and the intricacies of a video-based service, health systems are turning to asynchronous (store-and-forward) telehealth to improve care for their patients and draw new business. A platform that is well thought-out, with a focus on automating tasks, can not only improve clinical outcomes, but integrate with provider workflows to reduce stress and boost engagement. Ries Robinson, Chief Innovation Officer at Presbyterian Healthcare Services, has seen the Albuquerque, NM-based health system thrive after launching Online Visits roughly two years ago. In this webcast, he’ll explain how the health system developed and launched its asynchronous platform, automating tasks to make the best use of both patient and provider time. And he’ll share best practices on how this type of service can reduce provider burnout and position the health system to stay on top of its game in a very competitive landscape.

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5 Tips for Creating Value in Your Telehealth Strategy

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There's no one-size-fits-all approach to developing a telehealth strategy. A smart virtual care offering includes a comprehensive set of solutions. Here are five points to consider when developing your value case for telehealth in your healthcare system.

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COVID-19 Resources

We’ve collected and created some of the most current and reliably sourced information to help healthcare executives and providers stay informed during the pandemic. CARES Act Support Put the CARES…

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Bright.md Digest: Is it possible to fix algorithmic bias, why “telehealth” isn’t a one-size-fits-all solution, and Ray’s take on who patients trust for consumer-friendly healthcare

Obviously, we’re big fans of technology and the promise it holds to improve healthcare for stakeholders on both sides of care. As you’ll see from the links below, we spent…

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Bright.md Digest: How telehealth connects patients with Santa, what happens when product teams and doctors bump heads, and why traditional providers still have the advantage over big tech

It’s the holiday season, which means there are more cookies than usual in the office (and there are usually a lot of cookies in the office), the tree is up,…

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