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September 20, 2022

Bright Spots: Can asynchronous telehealth see patients through the entire care journey?

Asynchronous telehealth has been proven to help leading health systems address some of today’s top concerns—including patient experience, provider efficiency, workforce shortages, and patient navigation among an abundance of care options. Bright.md’s Navigate solution effectively leads patients to the right venue of care, whether that be an in-person appointment, or an asynchronous encounter with a clinician.

But how effective is asynchronous telehealth when it comes to providing patients with quality treatment for low-acuity common conditions? Is asynchronous telehealth truly an effective tool to treat these conditions, from the beginning of the care journey all the way to the end?

Does asynchronous telehealth really work?

As a leader in asynchronous telehealth, one core area of focus for Bright.md is gauging the quality and efficacy of asynchronous care for treatment.

Today, asynchronous telehealth is often considered a digital tool for patient intake, triage and symptom assessment-—but at Bright.md, we take it a step further. Our goal is to ensure patients get the same quality treatment for low-acuity conditions through our evidence-based, clinical interviews—asynchronously. And although all interviews are reviewed by a trusted provider, our platform’s clinical decision support gives providers a diagnosis and treatment plan for their review, saving time and allowing clinicians to focus on more complex patients.

The question is, then, how effective is asynchronous telehealth at treating low-acuity common conditions?

84% of our patient users whose clinical interview was reviewed by a provider were effectively treated asynchronously for their condition using Bright.md

In other words, 84 percent of patients who started a clinical interview with Bright.md went on to get treatment for their condition asynchronously, without needing real-time communication with a clinician.

What’s different about Bright.md’s clinical decision support?

Unlike other solutions on the market, we at Bright.md understand the power of clinical decision support and know how the right technical integrations can streamline care, while saving our health system partners time and money.

“What further sets Bright.md apart is that we take on the responsibility of creating, maintaining, and updating all of the clinical content,” said Bright.md’s Medical Director Dr. Christina Chen. “This means ensuring that everything remains evidence-based and consistent with clinical protocols so health systems and their providers don’t have to.”

With Bright.md, patient interviews and clinician documentation are automated for every asynchronous encounter. Bright.md’s clinical decision support provides a recommended diagnosis and treatment plan based on evidence-based guidelines, along with a SOAP formatted chart-note logged as an encounter in your EHR—allowing providers efficiency while preserving autonomy and clinical judgment.

Synchronous vs. asynchronous treatment with Bright.md

Because there’s always a trusted provider at the end of Bright.md’s completed patient interviews, instances arise where the provider can ultimately decide to see the patient synchronously, through a video visit or an in-person appointment. And through Bright.md’s clinical interviews, patients can be automatically escalated out of their interview if they answer questions in a way that suggests a more serious issue, or if they report symptoms such as chest pain, for instance. “We have specific ‘red flags’ we screen for that allow us to determine it’s safe for a patient to receive care asynchronously,” noted Dr. Chen.

Patients would also be escalated out of their interview if they say they’ve been experiencing severe and worsening symptoms for a longer time period than acceptable, depending on the condition. In these situations, rather than completing an interview, the patient is shown a message saying their online assessment is ending, and it’s been determined they need to be seen by a provider—all with customized guidance on their next steps, getting the patient to the right venue of care as soon as possible.

Taking that into consideration, Bright.md’s clinical content stands above the rest—it’s no surprise 84 percent of our patient users are effectively treated for their low-acuity conditions through Bright.md, without needing to be escalated to a synchronous virtual or in-person encounter.


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