What makes asynchronous telehealth a must-have for patients and providers?

What is asynchronous telehealth?

Asynchronous care delivery is one of four telehealth modalities and can be used either as a standalone care option for low-acuity conditions or paired with another modality of telehealth to streamline care. Asynchronous telehealth—which is sometimes referred to as “store-and-forward” technology—allows for remote, non-real-time communication between providers and patients, allowing each to access a platform when and where they want.

How it Works

Step 1: Patients are routed to the best care option

Patients share their symptoms and are routed to the best care option, as configured by your health system.

Step 2: Patients complete a self-guided clinical interview

For asynchronous care, patients complete a self-guided clinical interview, answering dynamically changing questions about their symptoms and preferences.

Step 3: Deliver the patient interview and medical history to the attending provider in a chart note

With full integration with your EHR, Bright.md delivers the patient interview and medical history to the attending provider in a chart note, along with a recommended diagnosis and treatment plan.

Step 4: Provider treats the patient whenever and wherever they like

The provider treats the patient whenever and wherever they like, confirming the diagnosis and treatment plan. Any prescriptions are automatically ordered to the patient’s pharmacy of choice.

Step 5: Patient receives a care plan

Patients receive a care plan from the provider in an After Visit Summary direct to their inbox–within six minutes of completing their interview, on average.

Benefits of asynchronous care

Bright.md’s asynchronous telehealth software is on-demand, fully virtual, and can operate on any device with an Internet connection. Our solution includes evidence-based clinical decision support for all conditions we treat, while our patient interviews are designed to address key barriers to care access. Bright.md doesn’t require a broadband connection and our patient questions are designed for equity, in both English and Spanish.

Loved by patients

Trusted by providers

Solving healthcare's top challenges

of patient users would’ve gone to ER or urgent care without access to Bright.md
0 %
minutes on average for providers to deliver care using Bright.md
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of patients would have found care outside of their health system if it weren’t for Bright.md
0 %
of patients who received care through Bright.md would like to use it again
0 %

Delivering quality care for hundreds of common conditions

  • Anxiety/Depression
  • Bladder Infection (UTI)
  • Ear Infection
  • Eye Pain
  • Rash
  • Smoking Cessation
  • Upper Respiratory Infection, including Cold, Cough, Flu, or Covid
  • Yeast Infection
Conditions that asynchronous telehealth can treat

What you need to know:
Asynchronous vs. synchronous telehealth


Enables on-demand care delivery that isn’t limited to an appointment time

Removes bottlenecks and streamlines clinician workflows

Gives patients more control and autonomy over their care experience


Uses video or audio-conferencing tools to enable a live, remote dialogue between patient and provider

Requires both patient and provider to be present to discuss symptoms and next steps

Works best for patient cases involving more complex or multiple conditions

Beyond chat: Debunking common misconceptions about asynchronous care

Asynchronous telehealth differs from other solutions on the market but can often be misunderstood. Here are five common misconceptions.




Asynchronous telehealth hinders care quality


Bright.md is the only asynchronous telehealth platform that integrates evidence-based clinical content, ensuring a quality experience for both provider and patient.


Physicians don’t control treatment or decisions


With solutions like Bright.md, safety nets are in place with workflows that allow clinicians to approve or change the platform’s suggested diagnosis.


Asynchronous visits won’t be reimbursed


Reimbursement for asynchronous care is becoming more common in states with a commitment to expanding telehealth. During the pandemic, many states implemented payment parity, requiring providers to be reimbursed the same amount for a telehealth visit as in-person.


Patients struggle with or won’t use the technology


Bright.md is developed using ongoing feedback from our health system partners and their patients. Our platform has a 97 percent patient satisfaction rate, and 83 percent of patients say they would use it again.


Asynchronous care isn’t thorough


With built-in logic, Bright.md's clinical interviews are evidence-based and dynamically changing—allowing for a thorough, personalized experience for each patient.

What the healthcare industry is saying about async care

Telehealth: It's more than just video visits

“As health systems expand their virtual care offerings, asynchronous tools will be essential to realizing telehealth’s potential to transform care delivery at scale.”

Why it's time for healthcare organizations to start treating patients like consumers

“Consumers want to build loyal relationships—with healthcare just as much as other industries.”

At Baptist Health, Epic-linked asynchronous telehealth boosts provider and patient experience

“Today there are so many threats out there, and I think that’s why asynchronous care is gaining traction.”

See how asynchronous telehealth is powering the future of healthcare