The State of Asynchronous Telehealth in 2023, featuring the latest insights on adoption, patient behavior, provider efficiency, and more. Get your copy now
What makes asynchronous telehealth a must-have for patients and providers?
What is asynchronous telehealth?
Asynchronous care delivery is one of four telehealth modalities and can be used either as a standalone care option for low-acuity conditions or paired with another modality of telehealth to streamline care. Asynchronous telehealth—which is sometimes referred to as “store-and-forward” technology—allows for remote, non-real-time communication between providers and patients, allowing each to access a platform when and where they want.
How it Works
Patients share their symptoms and are routed to the best care option, as configured by your health system.
For asynchronous care, patients complete a self-guided clinical interview, answering dynamically changing questions about their symptoms and preferences.
With full integration with your EHR, Bright.md delivers the patient interview and medical history to the attending provider in a chart note, along with a recommended diagnosis and treatment plan.
The provider treats the patient whenever and wherever they like, confirming the diagnosis and treatment plan. Any prescriptions are automatically ordered to the patient’s pharmacy of choice.
Patients receive a care plan from the provider in an After Visit Summary direct to their inbox–within six minutes of completing their interview, on average.
Benefits of asynchronous care
Bright.md’s asynchronous telehealth software is on-demand, fully virtual, and can operate on any device with an Internet connection. Our solution includes evidence-based clinical decision support for all conditions we treat, while our patient interviews are designed to address key barriers to care access. Bright.md doesn’t require a broadband connection and our patient questions are designed for equity, in both English and Spanish.
Loved by patients
- 97% of patients were happy with their Bright.md experience
- 83% of patients who have used Bright.md say they want to again
- 8 minutes is the average wait-time for patients to receive a care plan from their provider using Bright.md
Trusted by providers
- Bright.md eliminates 90% of providers’ administrative work
- Bright.md allows clinicians to treat low-acuity conditions in 2 minutes on average
- Our solution includes evidence-based, regularly updated clinical content covering 130+ diagnoses
Solving healthcare's top challenges
0
%
of patient users would’ve gone to ER or urgent care without access to Bright.md
0
min
minutes on average for providers to deliver care using Bright.md
0
%
of patients would have found care outside of their health system if it weren’t for Bright.md
0
%
of patients who received care through Bright.md would like to use it again
Delivering quality care for hundreds of common conditions
- Anxiety/Depression
- Bladder Infection (UTI)
- Ear Infection
- Eye Pain
- Rash
- Smoking Cessation
- Upper Respiratory Infection, including Cold, Cough, Flu, or Covid
- Yeast Infection
What you need to know:
Asynchronous vs. synchronous telehealth
Asynchronous
Enables on-demand care delivery that isn’t limited to an appointment time
Removes bottlenecks and streamlines clinician workflows
Gives patients more control and autonomy over their care experience
Synchronous
Uses video or audio-conferencing tools to enable a live, remote dialogue between patient and provider
Requires both patient and provider to be present to discuss symptoms and next steps
Works best for patient cases involving more complex or multiple conditions
Beyond chat: Debunking common misconceptions about asynchronous care
Asynchronous telehealth differs from other solutions on the market but can often be misunderstood. Here are five common misconceptions.
Misconception
Fact
Misconception
Asynchronous telehealth hinders care quality
Fact
Bright.md is the only asynchronous telehealth platform that integrates evidence-based clinical content, ensuring a quality experience for both provider and patient.
Misconception
Physicians don’t control treatment or decisions
Fact
With solutions like Bright.md, safety nets are in place with workflows that allow clinicians to approve or change the platform’s suggested diagnosis.
Misconception
Asynchronous visits won’t be reimbursed
Fact
Reimbursement for asynchronous care is becoming more common in states with a commitment to expanding telehealth. During the pandemic, many states implemented payment parity, requiring providers to be reimbursed the same amount for a telehealth visit as in-person.
Misconception
Patients struggle with or won’t use the technology
Fact
Bright.md is developed using ongoing feedback from our health system partners and their patients. Our platform has a 97 percent patient satisfaction rate, and 83 percent of patients say they would use it again.
Misconception
Asynchronous care isn’t thorough
Fact
With built-in logic, Bright.md's clinical interviews are evidence-based and dynamically changing—allowing for a thorough, personalized experience for each patient.
What the healthcare industry is saying about async care
Telehealth: It's more than just video visits
“As health systems expand their virtual care offerings, asynchronous tools will be essential to realizing telehealth’s potential to transform care delivery at scale.”
Why it's time for healthcare organizations to start treating patients like consumers
“Consumers want to build loyal relationships—with healthcare just as much as other industries.”
At Baptist Health, Epic-linked asynchronous telehealth boosts provider and patient experience
“Today there are so many threats out there, and I think that’s why asynchronous care is gaining traction.”
