Unlock efficiency for hybrid care with asynchronous telehealth

Loved by your patients, trusted by your providers.

Improve access to quality care and address provider capacity constraints with the leading asynchronous telehealth solution. Save time and resources, while creating loyal patients and less burdened doctors.

Charting the future of care delivery

Bright.md’s asynchronous telehealth solution lets providers treat low-acuity conditions virtually, without a real-time interaction—all while driving patient satisfaction and quality outcomes. With evidence-based clinical content and seamless integration into your existing workflows, Bright.md automates administrative work to allow providers to practice at the top of their license.

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patient satisfaction rate

Our solution is on-demand, convenient, and designed for inclusivity

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provider time to deliver care

Providers can focus on delivering quality care without the administrative burden

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patient interview time

Thorough assessment builds patient and provider trust

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patients avoided ER or urgent care

Reducing cost of care for low-acuity, common conditions

I was extremely impressed with the experience. I’ve been holding off scheduling an in-office appointment because I don’t like going to urgent care or my doctor unless absolutely necessary. I’ve had a cough and severe allergies for a month. The online visit was more comprehensive in narrowing down/identifying my symptoms and more convenient. I will make the online visit my go-to for common colds and minor health problems.

I’ve told everyone I know about this service. Even though I didn’t talk to a provider in person or video this feels like the most personalized treatment I’ve ever received. The entire process took less than 10 minutes including my visit being reviewed and medications sent to a pharmacy.

I love not having to make an appointment, drive to the doctor, wait around to see the doctor, drive home then drive to the pharmacy. The online visit was logged on to, filled out and reviewed by a doctor all within 10 minutes. It was amazing.

Consumer expectations have shifted, leaving providers in need of more support

3 out of 5 consumers said they would first try to find care online, through an app, or at a local clinic—rather than their health system
Just 12% of consumers said their health system offered a better experience than convenience care
69% of patients who tried to get care at their health system needed to wait one day or longer to see a provider

47% of clinicians reported being burnt out in 2021, with ER physician burnout increasing from 43% to 60%
60% of clinicians say tasks like charting and paperwork contribute to burnout
Clinician burnout costs the healthcare industry $4.6 billion a year because of turnover and reduced clinical hours

How you benefit — from improved access to reduced costs

Improve patient access to quality careProprietary clinical interviews span low-acuity, common conditions that cover 130+ diagnoses – available on-demand from mobile or desktop with just a 3G connection, in English and Spanish

Alleviate administrative burdens on providersDirect integration into your EHR with automated chart notes in SOAP format, after-visit summaries, prescription orders, billing, and more, reducing paperwork and stress

Stay competitive with a convenient, consumer-centered experienceAn engaging digital front door and convenient care experience that reflects regular feedback from patient and provider users to help shape our product roadmap

Reduce costs of delivering low-acuity careA more efficient way for providers to diagnose and treat common conditions, reducing expensive and unnecessary ER or urgent care visits

Why Bright.md is the leader in asynchronous telehealth

Patient interviews capture a thorough symptom assessment for 130+ treatable diagnoses while ruling out emergent conditions

Designed for accessibility, with interviews provided in English and Spanish and no broadband required

Clinical decision support provides evidence-based diagnosis and treatment plan, along with SOAP-formatted chart note logged in your EHR

Digital navigation guides patients to the right venue of care, based on their condition, directly from your website or patient portal

Self-service configuration allows you to customize care options for escalation handoffs, activate and deactivate clinical interviews as needed, and more

Proven outcomes for leading health systems

Health systems that don’t carve a space for virtual care will lose a large opportunity to engage and build relationships with patients. At Winona, it’s critical to continuity of care and is a key component of our value-based care model. Bright.md helps us be more competitive and provides another way for us to offer fast, cost-effective care to our patients.

– Jessica Remington, Associate Vice President of Business Development

55% of patient users at Winona have used Bright.md more than once

The impact of Bright.md on our acute care system in New Mexico was significant as the ED and urgent care clinics both continue to see an increasing number of patients. The addition of another 20,000 patients who use Bright.md would have created delays in care, increased stress on providers and staff, and increased costs of care.

– Dr. Denise Gonzales, Medical Director

43% of asynchronous telehealth users avoided Presbyterian Healthcare Services’ ED and urgent care

We had Navigate by Bright.md up and live in just five days–fully branded and configured for our preferences, and embedded as a digital front door on our website. That speed to value for us was so critical. It was fantastic to get some immediate volume relief for our urgent cares and EDs.

– Scott Rogers, System Director, Performance Integration and Innovation

55 seconds to care: Average time it takes patients to get to their recommended care option for their symptoms through CoxHealth’s Care Finder powered by Navigate